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The New ITIL is Here
Three weeks ago, PeopleCert released the latest version of ITIL® Foundation . This is the fifth version of ITIL® released since 1989 and, in my opinion, could be the best yet. I was one of the authors for the new version. The experience was eye-opening on a number of levels, which I will describe below.…
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The Message IS NOT the Medium
In ITSM, why do we feel compelled to always follow the word “products” with “services”? Are they married? Related? Cohabitating?
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How much is that DOGE in the window?
Is DOGE the watchdog of continual improvement in the government?
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Two Points and a Poem
What’s the most effective way to report to your boss? Consider two points and a poem.
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Meditation on a Cold Front
A poem composed at my 2025 spiritual retreat as a cold front moved through the area.
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Recent Comments:
Very nice!
Would love to touch base when you get to Texas.
I really enjoyed reading this. Uncle Tim sent it to me. I plan to move to Fredericksburg by the end…
This was an extremely interesting read. Thanks for sharing. Another song that comes to mind is Led Zeppelin’s Heartbreaker/ Living…
Thank you for hilighting the other important notable differences other than just AI! Good to hear about Product management and…