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Big Ideas That ITIL® Product Brings to the Table
With the imminent release of ITIL® Product (Gray et al, 2026), PeopleCert has expanded the scope of traditional Service Management by combining Digital Product and Service Management.
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I’m BAAAACK
You may have noticed that I haven’t been active on my blog site (https://adaptiman.com) for some time. Good news – nothing happened to me, I’m not sick, or burned out. I spent the last year working with PeopleCert on the authoring team writing the newest version of ITIL®. The authoring and editorial team at PeopleCert
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The New ITIL is Here
Three weeks ago, PeopleCert released the latest version of ITIL® Foundation . This is the fifth version of ITIL® released since 1989 and, in my opinion, could be the best yet. I was one of the authors for the new version. The experience was eye-opening on a number of levels, which I will describe below.
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The Message IS NOT the Medium
In ITSM, why do we feel compelled to always follow the word “products” with “services”? Are they married? Related? Cohabitating?
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How much is that DOGE in the window?
Is DOGE the watchdog of continual improvement in the government?
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Recent Comments:
Would love to touch base when you get to Texas.
I really enjoyed reading this. Uncle Tim sent it to me. I plan to move to Fredericksburg by the end…
This was an extremely interesting read. Thanks for sharing. Another song that comes to mind is Led Zeppelin’s Heartbreaker/ Living…
Hi David. Wow, looks like you’ve travelled a lot of miles (25.7) so far. Sorry to hear that you have…
Very nice!