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Taxonomy of Work in DPSM: A Revision
The Phoenix Project introduced us to four types of work. But are these types all-inclusive? Identifying types of work is the first step to making work visible.
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Maintenance
My house requires maintenance.It truly vexing is.The front door paint is peeling,The flower beds need weeding,The parched brown grass needs feeding,The ice machine is leaking,And rotted floorboards weeping – Their damp somehow escapingTo stain the kitchen ceiling.It all creates much feeling.It truly vexing is. And so, reluctantly, I riseTo effort ere it’s vain.The left hip…
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How To Balance Human and Agentic Effort in Four Basic Rules
Humans have a natural bias for human-generated content. Clarifying your stance on the value of AI will help you move from a default position of fear to a collaborative approach in using AI appropriately and effectively.
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Beloved Son and Daughter
You’re leaving.The blue van recedes down the driveway and I wonder if the kids have shut their eyes yet.I walk back to the house, conscious of the pain of the rocks under my feet.I don’t know why I didn’t put on my shoes.The house, which moments ago was draped in the warm cacophony of shouts…
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ITIL Service Clears the Path
So you think products deliver value? They don’t. In the Digital Product and Service economy, Service is the pipeline to utility, warranty, sustainability, and experience.

Thank you for hilighting the other important notable differences other than just AI! Good to hear about Product management and…