Back in the days of ITILv3, focusing on process was the right thing to do at the time. Building out robust, documented, repeatable processes went a long way toward consistent service delivery, and for many years, this approach to service management was enough. Then in the late two-thousands, significant changes in availability of IT service…
The speed of change in IT is dizzying. Exciting, but dizzying. Sometimes it feels that we move so fast, we can’t even get introduced to a new process or service before it changes. Other IT shops seem to be feeling the pressure as well. Here’s an example: an article titled Are 18-month org charts and constant…
I just saw a new webinar from the Lean IT Association called Lean IT in Action -A Tale of Two IT Transformations. Very interesting. The basic premise of the webinar is that organizational transformation takes time and commitment at all levels. It takes holding employees responsible for carrying out the commitment. It means doing the hard work first, even…